Client Testimonials

For 30 years, PSR Inc. has been providing quality extended warranty repair services and wholesale product distribution sourcing for a wide variety of consumer electronics for some of the largest companies in the world. Many of our partners have been working with us for over 18 years. Don’t just take our word for it… Check out our extended warranty repair client testimonials below.

Their Words

“Brian is an excellent Depot Vendor Partner, we have worked together for some time and with his extensive industry experience, he is able to provide solutions for iPads, Tablets, iPhones, Smart Phones, Computers, as well as, Drones and Headphones. Brian has always been supportive to the needs of our clients’ and works as a team with us to provide service solutions. He always has a creative, positive outlook and he’s good at organizing and bringing people together. His style is open and inviting to questions, engaging, and thorough. It has been a great vendor partnership thus far and I look forward to working with Brian for the years to come.”

"The leadership is very at all times

“Over the last 10 years at two different companies we have worked with PSR which Brian is the CEO. The leadership including Brian is very professional at all times. The quality of the service work done by the technicians has always been good. If there ever was a recall or a problem Brian and the PSR team stood up and fixed it immediately. We continue to look for ways to expand our relationship with PSR. I highly recommend the services of PSR and Brian Hoopsick.”

“Brian supported us at SquareTrade for many years and him and his team at PSR did a terrific job. I hope we get to work together again.”

Treven Cornwall

“I have worked with Brian at PSR for over 6 years and have found out that PSR is the top depot center in the US for all types of electronics. I work in the warranty business and I send all of the electronics to PSR for quick and efficient repairs. Outstanding company!”

Client Testimonials

“I have known Brian for many years and can say there is not a harder working person in the repair business. Brian and his team are always quick to respond and always seem to find a solution. Our business is always changing with new products and Brian is quick to adapt. I truly believe there is nothing out there that they cannot repair! Brian is a honest and a trusted partner and I have been happy to know him and do business with him for so many years. If you need a great service provider and a long term partner, Brian is it!”

Jordan Lewis

IT Consultant

“I have had the extreme pleasure of knowing Brian since early 2008. He is one of a kind when it comes to his kindness and generosity to both his friends, business partners and employees. He runs his company the way a company should be run, by putting his people first. Doing business with Brian is a win-win situation, he and his employees can solve any problem put in front of them.”

"Brian is available and highly recommended"

“Brian works hard so that my life was easier. I worked with Brian on a nationwide technology rollout and wouldn’t have found success without him and his company. He had product readied and shipped on time every time. He was my repair depot as well and the process worked wonderfully and was extremely low touch for me. I will gladly work with Brian again when our goals interconnect in the future. Lastly, Brian was always available, a very nice gentlemen, and is highly recommended.”

Sam Parks

Development and Project Management Roles

“Working with Brian over the years has always been a pleasure with his passionate drive to give outstanding customer service and discover innovative ways to improve the repair process backed up by his dedicated team. He is always eager to find new products to diversify his repair portfolio and provide those services to his clients. Brian has a keen eye to be able to understand the needs of the business while maintaining competitive pricing for his services. There is no challenge that Brian will walk away from and I look forward to the next opportunity to collaborate with him in the future.”

“I have been working on a project with Brian where we looked to him for specialty configuration, packaging, shipping and back to base support of thousands of tablets distributed nationwide. I cannot speak highly enough of Brian as a person and business partner, but also of PSR, Inc as a whole organization. At every turn, Brian listened to our needs and went above and beyond the direct requirements, always looking for ways to improve and offer value. PSR, Inc. is a first-class repair and logistics operation and I wouldn’t hesitate to recommend PSR or Brian to anyone looking for services related to consumer electronics or wireless devices.”

Chad Kalebic

Urbanity

"Brian has proven himself to be

Maria Spencer

Business Consultant, Penn State SBDC and Instructor, Penn State College of Engineering

“I have worked with Brian for years and have always found him to be a great partner and resource to our community. Brian has proven himself to be resourceful, trustworthy, accessible and accountable and he is always my first call when I have need for repair, assembly and even some new product development services. I always look forward to the opportunity to work with Brian and am happy to offer him my highest recommendation.”

“Brian and I have worked together for many years when PSR was one of my Key repair vendors in the warranty space. Brian is highly respected in the consumer electronics industry and found his professionalism, integrity and commitment to drive the right solution quite rewarding which also played an integral role in the success of PSR. I highly recommend Brian and his team to any organization that are in need of quality service.”

David Nikrant

President at Security Masters Corporation

James Sellitti

Play N Trade Charlotte NC

“Since we started using PSR, we have been able to bring better customer service to our many customers by offering repairs to there consoles at an affordable and quick turn around time. Our repair intake has doubled over the last couple of months thanks to reputation that is being built at our store, all because of the efforts of the PSR team. Now that PSR handles the majority of our repairs, we have been able to focus more attention on other parts of our business, and try to get the results that we have gotten from the PSR team.”

“Working with PSR has been great my customers get their systems repaired, its a quick turnaround and comes with a 90 day warranty.”

David Desilva

Play N Trade Charlotte NC

extended warranty Repair Services

Surface

At PSR, we have seen every type of Microsoft Surface damage, and we can make the repairs to bring it back to life.
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iPhones

Are you in need of an iPhone repair? You’re in luck because at PSR, Inc., we have seen and fixed it all!
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iPads

Broken iPad slowing you down? Our repair experts can have your iPad repaired before you know it.
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Smartphones

From cracked screens to broken charging ports, PSR is your one stop smartphone repair shop.
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Cameras

From end to end, we can repair your digital cameras. Whether its a lens issue or sticking button, PSR has you covered.
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Tablets

If you have a tablet by Microsoft, Samsung, Google, or any other brand, you can depend on PSR, Inc. for all of your tablet repair needs!
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Laptops

If your laptop is moving at a snail’s pace, visit PSR, Inc. We provide laptop repair services for all of the most popular laptop brands.
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Macbooks

Is your Mac not performing like before? Are you looking for Mac repair services? Rely on the professionals at PSR, Inc. for all of your Mac repair needs!
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Desktop Computers

Desktop computer not acting like you need it? Spill water on the keyboard? Bring it in and let the techs at PSR take a peek.
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Drones

We fix a wide variety of electronic devices at PSR Inc. When you have an electronic device that is giving you problems, let us take a look.
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