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Shipping Information

Request a worry free shipment package to receive a specially molded box which form fits your device.

You choose the shipping method you wish to use. We receive deliveries daily from UPS, the US Postal Service and FedEx.

Shipping Information

Whatever shipping company you choose, please take a few minutes to ensure your product is properly packed. The original box offers the best protection.

You may purchase packing materials at many retail shipping outlets. The UPS Store, UPS customer counters, USPS, FedEx Kinko’s, Fedex customer counters, Mailboxes etc, Postal connections, and Staples all have packing supplies readily available. If you want to pack the receiver yourself, you should choose a box that allows for two inches of packing material on each side. Don't select a box that fits "like a glove".

Suggested packing materials are Styrofoam peanuts or bubble wrap.

Get a receipt from the shipper!

Packaging Guidelines

If you elect NOT to use our worry free shipping solution, here are some general packaging guidelines that will help you prepare your package for shipping. Please visit related links to other guideline areas for more detailed information.

Guidelines for Good Packaging

Shipping Instructions:

The Carton - Your original box WILL NOT be returned to you. Please DO NOT use the Original packaging. Package in a New cardboard box that is large enough to fit your defective item with at least 2 inches of space on all 6 sides of the box. If you don’t have a suitable box on hand you can purchase one from the shipper of your choice. If you would like to purchase a customized box with our computerized Foam-in-Place cushioning, Please call us at 1-877-777-3491.

For the following products: Game Players, Hand Held gaming units, iPad & Kindle Electronic Readers.

Unless one of your accessories is not working, DO NOT send cords, controllers, battery packs, AC Chargers or any other accessories. We only need your console to repair your unit. You must call PSR if any discs are stuck inside your console. PSR is not responsible for any game disc not being returned that we have not been informed about.

For the following products: Roomba & Scooba products, Digital Picture Frames, & GPS Units.

Please send ALL accessories, chargers, cradles and remote controllers.

We’ll ship your unit back to you as soon as it is completed. You can check the status of your system by contacting us or at For questions regarding you repair, please contact us at 1-877-777-3491 or by email at

Hours of Operation: Monday -Friday 7am-3:30pm Eastern Time Zone