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FAQ

Why should I use PSR?

PSR offers the highest possible quality, fastest turnaround time, 90 day warranty on all parts and labor, live customer support, and free return shipping.

How long does it take to get my unit repaired?

If you need to have your unit expedited, PSR extends their competitive shipping prices on next day and second day express options to our customer.

How do I get started?

  • Complete the quick repair request. You will then receive an email with shipping instructions.
  • Send in your CAREFULLY packaged item or request our Worry Free Shipping option.
  • After payment is received, your item will be packaged using our custom console molded packaging and shipped to you.

What if my unit is beyond the point of repair?

We do not charge a Diagnostic Fee, You will be responsible for return shipping fees.

Will my unit lose data or saved games?

Unless the damage is to the hard drive of your unit, your saved information or games will not be effected.

Why not fix the problem myself?

PSR has approximately 50 highly trained technicians who are uniquely qualified to work on your device. Many units are assembled in such a compact manner, the slightest mistake will cause permanent damage to your unit. PSR guarantees our work for 90 days.

Hours of Operation: Monday -Friday 7am-3:30pm Eastern Time Zone