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About Us

CORPORATE BIOGRAPHIES

Brian J. Hoopsick / President, C.E.O. and Founder

Brian HoopsickBrian J. Hoopsick founded PSR, Inc. on April 1, 1989. Under his leadership, the company has grown into a nationally recognized and respected powerhouse orchestrating service in the Consumer Electronics industry. PSR provides Depot repair services for several third-party warranty providers, manufacturers, distributors and eCommerce businesses as well as the general public. We also provide particular clients with Asset recovery and liquidation services as needed.

Mr. Hoopsick takes an active role in the company’s day to day operations. His knowledge and experience has made PSR a one of a kind repair depot that consistently blends cutting-edge technology with superior service. Over the past 20 years, Mr. Hoopsick has been dedicated to identifying opportunities and implementing business models making PSR a leader in the service industry.

In the mid 1980’s, Mr. Hoopsick authored several repair manuals in the Satellite industry and hosted a Satellite Television and Radio talk show helping Do-it-Yourself repairmen. His commitment has earned him prestigious honors from Oxford’s Who’s Who and the 2008 Entrepreneur of the year award.

Teresa L Thompson/C.F.O./Human Resources/Head of Client Services

Teresa ThompsonTeresa L Thompson came to PSR Inc. bringing over 18 years in the banking and financial services industries holding several licenses including PA Life, Series 7, 6 and 63. Ms. Thompson makes our day to day decisions concerning all financial matters and heads the Billing Department making sure that each and every service request is billed properly and in a timely manner. In addition to her C.F.O. position, Ms Thompson oversees our Human Resources Department. She personally created our Employee handbooks, started a complete Geisinger Health Care plan as well as Assurant Group Life Insurance plan working directly with Lisa Crawford at Swift Kennedy. She also heads our Client Services Department where she gives personal attention to each client to insure complete satisfaction.

Robert L. Manners / Service Coordinator

Robert MannersRobert L. Manners has been the service coordinator at PSR, Inc. for over 8 years. Mr. Manners has been in the service industry for nearly 30 years, dating back to the early 1980’s repairing Arcade Video Games while still in their infancy. Over the past years, with Mr. Manners’ insight and ability, he has grown our technical division to over 35 technicians while adding new product lines that consist of the majority of consumer electronics. Mr. Manners also oversees as our Technical training classes and leads our Research & Development division. As Service Coordinator at PSR, Inc., Mr. Manners is responsible for Technical Productivity Reporting, (TPR), procedure and methodology, scheduling training and failure solutions.

RESPONSIVE. CAPABLE. RELIABLE.

For 20 years, PSR Inc. has been providing quality depot repair services for a wide variety of consumer electronics.

Our growing staff of 50 professionally trained technicians services more than 500 units a day. Many manufacturers and third-party warranty providers have sent us more than 100,000 units for repair. We have the skilled staff and state-of-the-art equipment to provide the high-volume, high-quality repair services you need.

Listed below are just a few of the makes and models our skilled technicians repair in our Philipsburg, PA service headquarters:

  • Game consoles
  • Games & game equipment
  • Hand-held game units
  • CDs, DVDs & Blu-ray discs & players
  • Robotic vacuums
  • GPS units
  • Digital picture frames
  • iPods & other Mp3 players
  • Mac & PC laptops & desktops

Our Distinctions

Our Distinctions

Our Clients

PSR has delivered customized repair service to manufacturers and third-party warranty providers throughout the United States, including:

Manufacturers

Sony
Toshiba
Panasonic
RCA
DirecTv
Uniden of America
General Instruments

Distributors

O’Rourke Brothers
C.S.S.
Cumberland Elect
Impact Products
Kingston Sales
Perfect 10
Pegasus

Third Part Warranty

NEW
Warrentech
WACA
General Electric
Key Prestiege
Newpoint-Fiscars
Banker's Warranty

Hours of Operation: Monday -Friday 7am-3:30pm Eastern Time Zone